Shipping policy
Thank you for shopping with Shoppo Five. We are committed to delivering your order as quickly and efficiently as possible.
Processing Times
- Orders are processed within 1–3 business days (Monday to Friday, excluding bank holidays).
- Orders placed after business hours, on weekends, or on bank holidays will be processed on the next business day.
Shipping Times
Estimated delivery times after dispatch:
- UK Standard Delivery: 2–5 business days
- UK Express Delivery (if available): 1–2 business days
Please note that delivery times are estimates and may vary during busy periods or due to circumstances outside our control.
Shipping Costs
Shipping costs are calculated at checkout based on the delivery option selected.
We may also offer free shipping on qualifying orders, which will be clearly displayed on our website.
Order Tracking
Where available, you will receive a shipping confirmation email containing tracking information once your order has been dispatched.
Delays
While we strive to deliver all orders within the estimated timeframe, occasional delays may occur due to courier issues, weather conditions, customs, or other unforeseen circumstances. We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure your delivery address is correct before placing your order. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us within 7 days of the expected delivery date at jack.bourne05@gmail.com. We will work with the courier to investigate and resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order or our shipping policy, please contact us:
Shoppo Five
Email: jack.bourne05@gmail.com
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (UK time)